Returns
If something is wrong,
we will make it right.
A broken or faulty candle gets replaced free, and you keep the jar. There is nothing to post back. Everything else is on this page.
New customers
Your first candle is on us if it is not for you.
Never bought from us before? If the scent is not right, tell us within 30 days and we will send a different one. Keep the first.
The whole policy
What we cover, and what we don’t.
Covered
It arrived broken or faulty
Email us a photo within 7 days of delivery and we will replace it or refund it in full, whichever you would rather have. Keep the jar; there is no need to post broken glass back to us.
Covered
You bought it at a market
Bring it back to any market within 14 days with your receipt and swap it for a different scent. Exchange only, so we cannot refund at the table.
Not covered
It has been lit
A candle that has been burned cannot be sold again, so it is final sale. That is a hygiene rule, and every candle maker works the same way.
Not covered
You just do not want it
Every candle lists its scent notes and its size before you buy, and noses differ. Not wanting what arrived is not a fault, so we cannot take it back or refund it.
What to do
It begins with an email.
Email us
Send your order number and a photo of the problem, within 7 days of delivery.
We reply with the fix
A new candle or your money back, whichever you would rather have. You never post anything back to us.
The money goes back the way it came
Refunds land on the card or wallet that paid, 5 to 10 business days after we approve them. They cannot go anywhere else, because the payment processor allows only the original card.
Where to send it
sarah-swanson@hotmail.comSarah reads these herself. Buying for a shop rather than a windowsill? Wholesale orders run on their own terms.